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What Governs Your Account and Our Lobby

Your use of live008 is subject to the terms on this page. They cover how your account is managed, what data we hold, how transactions through DANA, OVO, or GoPay are processed, and what applies under local law in Indonesia.

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live008 What Governs Your Account and Our Lobby
REACH OUR LEGAL TEAM

How to Contact Us About Legal Matters

If you have a question about these terms, want to request your account data, or need to raise a dispute, our support team handles all policy-related queries. You can reach us through the channels below — responses to legal and account queries are prioritised during business hours.

Live Chat Open the chat widget inside your account dashboard. Legal and policy queries are flagged for the compliance team and handled separately from general account help.
Email Support Send your request to our support address linked in the account footer. Include your account ID and a clear description of your query so we can route it without delay.
Account Portal Log into your account, go to Account Settings, and select the Help section. From there you can submit a formal data request or raise a policy concern directly.
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We are transparent about what we collect, why we collect it, and how long we keep it. Here is how each area works for your live008 account.

Account Security

Your account is protected by password hashing and optional OTP verification at login. We do not store raw passwords. If you notice unusual access, contact support immediately and we will lock the account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept while your account is active. After closure, we retain only what applicable rules require, then delete it. You can request a full data summary through the account portal.

Change Requests

To update your registered name, contact email, or wallet details linked to DANA, OVO, or GoPay, submit a request via the account portal or email support with your account ID attached.

Common Questions About Your Rights and Our Terms

These are the questions we get most often about how our legal terms work in practice.

Access depends on local law and is available only in regions where it is permitted. We recommend checking whether online gaming is lawful in your area before opening an account.

We collect the details you provide at registration, your transaction history with DANA, OVO, or GoPay, and session data used to secure your account and maintain service quality.

Log into your account, go to Account Settings, and use the data request option under the Help section. We will confirm receipt and provide your data within a reasonable timeframe.

Yes. Submit a closure request through the account portal or contact support by email. After closure, we retain only what applicable rules require before completing deletion.

We notify you through your registered contact before material changes take effect. Continued use of the lobby after that notice period is treated as acceptance of the updated terms.

Contact support via live chat from your account dashboard or by email. Include your account ID and the transaction date. DANA, OVO, and GoPay disputes may also need to be raised with those providers directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.